Delete your account

1. Delete your account yourself

In the PropAssist app

• Property teams: open More, then Delete account.
• Tenants: open More in the tenant portal, then Delete account.
• Not set up a workspace yet: tap Delete your account at the bottom of the set-up screen.

On the web

Sign in, open your profile menu (top right) and choose Delete account, or go straight to prop-assist.co.za/account/delete.

You'll see exactly what will be deleted, then type DELETE to confirm. Deletion happens straight away.

2. Ask us to delete it

If you can't sign in, email support@starlightgroupsa.co.za from the email address on your account, with the subject “Delete my account”. We'll confirm it's you and delete the account within 30 days.

3. What is deleted

• Your login, profile (name, email and photo link) and notification settings.
• Your membership of every organisation.
• Any organisation you are the only owner of, with everything in it: properties, units, tenants, leases, invoices, payments, maintenance, listings, applications, inspections, location history, documents and photos. Its subscription is cancelled so you aren't charged again.

If you're the only owner of an organisation that other team members still use, make one of them an owner (or remove them) first, so their business isn't deleted with your account.

4. What is kept

• In organisations that carry on without you, the records you created (for example invoices, notes and the activity history) stay with that organisation, because they belong to it. They are no longer linked to your account.
• If you're a tenant, your landlord's records of your tenancy (such as your lease and payments) belong to your landlord's organisation. Ask your landlord if you want those removed.
• Payment records held by PayFast are kept by PayFast under its own policies. We never hold card details.
• Deleted data can remain in our providers' encrypted backups for up to 30 days until they are overwritten.

See our Privacy Policy for how we handle personal information.